Help with accounts, billing, access, fixtures, and data questions.
Email [email protected] for account, billing, subscription, access, data, or technical questions, including privacy-specific requests such as data deletion. Use the email address linked to your OriginStats account when possible.
For plan changes, cancellations, payment methods, invoices, and failed payments, include the Stripe receipt email or invoice number if you have it. You can also manage billing from the Plan & Billing section of your account.
If you cannot log in, include the email address on your account and describe whether the issue is with password login, email verification, or reset links.
For fixture, score, market, or model signal questions, include the fixture date, teams, league, and a short description of what looks incorrect. Screenshots are helpful when a display issue is involved.
We aim to respond to support requests as soon as reasonably possible. Billing and access issues are prioritised ahead of general product questions.